About Us
Durham Business Club is a business membership and training organisation based in County Durham in the North East of England.
The club was formed to provide a forum for small businesses in the Durham area to share experience and lobby local and central government on business issues. Over the years the provision for members has evolved to include practical assistance with business support and development. DBC operates a thriving training company that specialises in training young people to work in small businesses and developing the management skills of business owners and managers.
As you make your way through the site you will become more aware of the type of things we do to support members, learners and local businesses alike.
INFORMATION, ADVICE AND GUIDANCE
STATEMENT OF SERVICES
The purpose of DBC Services:
- For Learners: a learner can be defined as any member of the public wishing to gain skills to enable them to be successful in employment or enable them to progress onto advanced qualifications.
- For Employers: an employer can be defined as any employer/business/ or sole trader wishing to offer a person learning via DBC training programmes or become a member of DBC and access our member services to develop their business.
- Any member of the public: wishing to undergo a treatment in hairdressing or beauty therapy in our training salon
The Services DBC provide:
Training programmes (NVQ’s and Apprenticeships) in:
- Hairdressing
- Beauty Therapy
- Accounting
- Business Administration
- Customer Service
Salon Services:
Hairdressing & Beauty treatments as per current price list
Membership Services:
Business Development and Support.
INFORMATION, ADVICE AND GUIDANCE
STATEMENT OF SERVICE
We aim to offer a service which is:
- Friendly and welcoming
- Accessible and visible
- Professional and knowledgeable
- Offers effective connections between services
- Available when needed
- Diverse to reflect clients needs
- Impartial
- Responsive
- Enabling
- Raises awareness of IAG services
The Objective of this Service:
Is to provide you with current timely, information and clear advice and guidance in a confidential and professional manner.
We aim to provide a welcoming environment, responsive to your needs and maintain confidentiality.
We will assist you to access relevant, current information. The Information at DBC is checked by the WBL Director for currency through our Quality Cycle.
By providing you with IAG we aim to support you to make informed decisions about your progression and or business needs.
It is our intention to provide IAG relevant to your needs. However our IAG is limited to the services offered by our organisation. Therefore if you have a more general enquiry that we are unable to advise you on, we will assist you to identify an alternative source of advice and support.
We aim to deliver this service fairly and to the same high standards to all people. Our service will be free of charge in most circumstances and will show respect to all individuals regardless of their backgrounds, experiences and expectations.
DBC will provide this service either by appointment or on a drop in basis during normal working hours (9am – 5pm Monday to Thursday and 9am – 4.30pm on a Friday) subject to DBC staff being available. Making an appointment is always advisable to avoid disappointment. Should you require DBC services outside of these hours we will endeavour to meet your needs, a Director of DBC will discuss your requirements with you and inform you of what we are able to offer you.
In cases where a member of staff is not available you will be offered IAG from the next most appropriate member of DBC staff, or advised when the member of staff will be available.
What support DBC provides to you:
At DBC we are sensitive to peoples needs if you disclose information, we will keep it confidential. If you have any specific needs with regards to attending an interview or would like an alternative method of applying for an apprenticeship please contact us by a method suitable to you.
Accessibility & mobility:
Our building is fully accessible to everyone. Pay and display car parking is located across the road from the building in Lucy Street and the Market place opposite Tescos.
Training:
During your training our assessors/tutors will help you to develop skills relevant to your chosen training programme. You will also be allocated a mentor who will provide additional support where needed for taking notes, scribing for you, or reading information. Extra time for tests can be arranged with examination boards and papers can be made available in larger print. We will access external agencies to provide additional support where necessary.