Our Commitment to You
Help & Support - Information Advice and Guidance Statement of Services
The Services DBC provide:
Business development and support:
- business membership
- networking events
- business skills workshops
Training programmes (NVQ’s and Apprenticeships) in:
Salon Services:
- Hairdressing & Beauty treatments as per current price list
The purpose of DBC Services and potential users:
- For Learners: a learner can be defined as any member of the public wishing to
gain skills to enable them to be successful in employment or enable them to progress
onto advanced qualifications.
- For Employers: an employer can be defined as any employer/business/or sole trader
wishing to offer a person learning via DBC training programmes or become a member
of DBC and access our member services to develop their business.
- Any member of the public: wishing to undergo a treatment in hairdressing or beauty
therapy in our training salon.
INFORMATION, ADVICE AND GUIDANCE STATEMENT OF SERVICE
We aim to offer a service which is:
- Friendly and welcoming
- Accessible and visible
- Professional and knowledgeable
- Offers effective connections between services
- Available when needed
- Diverse to reflect clients needs
- Impartial
The Objective of this Service:
Is to help and support your by providing, information, clear advice and guidance in a confidential and professional manner.
We aim to provide a welcoming environment, responsive to your needs and maintain confidentiality.
We will support you in accessing relevant, current information. Information held at DBC is checked for currency.
By providing you with information, advice and guidance we aim to support you to make informed decisions about your progression and or business needs.
It is our intention to provide you with information, advice and guidance relevant to your needs. However we are limited to the services offered by our organisation. Therefore if you have a more general enquiry that we are unable to advise you on, we will assist you to identify an alternative source of advice and support.
We aim to deliver this service fairly and to the same high standards to all people. Our service will be free of charge in most circumstances and will show respect to all individuals regardless of their backgrounds, experiences and expectations.
DBC will provide this service either by appointment or on a drop in basis during normal working hours (9am – 5pm Monday to Thursday and 9am – 4.30pm on a Friday) subject to DBC staff being available. Making an appointment is always advisable to avoid disappointment. Should you require DBC services outside of these hours we will endeavour to meet your needs, a Director of DBC will discuss your requirements with you and inform you of what we are able to offer you.
In cases where a member of staff is not available we will advise you when the member of staff will be available.
What support DBC provides to you:
At DBC we are sensitive to peoples needs and if you disclose information, we will keep it confidential. If you have any specific requirements with regards to attending an interview or would like an alternative method of applying to us please advise us on a method suitable to you so we can make appropriate arrangements.
Accessibility & Mobility:
Our building is fully accessible. We do not have car parking facilities. The closest pay and display car park is located across the road from our building at Lucy Street, also parking is available in the Market place opposite Tescos.
Training courses (NVQ’s/Apprenticeships):
Whilst training our assessors/tutors will help you to develop skills relevant to your chosen career. You will be assigned a member of staff as a mentor. This person will provide additional guidance and support where needed. If necessary we can make arrangements for your to obtain advice and guidance from external agencies.