Grievance Procedure

Every organisation should have a grievance procedure.  You should follow this procedure if you have a complaint against a member of staff or another learner.  It should be explained to you at your induction and you should be given the details in writing.

If you feel that you are being treated unfairly or that your learning provider, work placement or employer is harassing you then you should follow the grievance procedure laid down by that organisation.

In order to familiarise yourself with the procedure please answer the following questions:

• Who should you report your complaint to?
• When should you make a complaint?
• What is the informal procedure you should follow?
• What is the formal procedure you should follow?

If you have a grievance then you should follow this procedure before you do anything else.  However, if you have done all of the above and you feel that your problem has still not been solved then you can contact your local Learning and Skills Council on 0845 0194174